Privacy Policy
Your privacy matters to us. This policy explains how Nexo Digital Solutions collects, uses, and protects your personal information when you use our website and services.
Information We Collect
We collect information you provide directly to us, information collected automatically when you use our website, and information from third-party sources where applicable.
- Contact information — your name, email address, phone number, and business name when you fill out a contact form or book a call.
- Business information — details about your business, industry, and the services you're interested in.
- Payment information — billing details processed securely through our payment processors. We do not store full card numbers on our systems.
- Communications — emails, messages, or other communications you send us.
- Usage data — pages visited, time spent on pages, links clicked, and navigation paths through our website.
- Device information — IP address, browser type, operating system, and device identifiers.
- Cookie data — information stored through cookies and similar tracking technologies (see Section 5).
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide the services you've requested.
- To send you service-related communications, updates, and important notices.
- To process payments and manage your account.
- To improve our website, services, and customer experience.
- To send marketing communications where you have given consent (you can opt out at any time).
- To comply with legal obligations and protect our legal rights.
- To detect, prevent, and address fraud or security issues.
How We Share Your Information
We may share your information with trusted third parties in the following circumstances:
- Service providers — companies that help us operate our business (e.g. payment processors, email platforms, CRM tools, hosting providers). These parties are contractually obligated to protect your data.
- Business transfers — if Nexo Digital Solutions or Wave Network LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- Legal requirements — if required by law, court order, or to protect the rights and safety of our users or the public.
- With your consent — in any other case where you have given explicit consent to share your information.
Data Storage & Security
We take data security seriously and implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
- All data transmitted between your browser and our website is encrypted using SSL/TLS technology.
- Payment information is processed through PCI-compliant payment processors and never stored on our servers.
- We retain your personal information only for as long as necessary to provide our services and meet legal obligations.
- Access to personal data is restricted to authorised personnel who need it to perform their duties.
While we take all reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to notifying you promptly in the event of a data breach affecting your information.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand where visitors are coming from.
- Essential cookies — necessary for the website to function correctly. These cannot be disabled.
- Analytics cookies — help us understand how visitors use our site (e.g. Google Analytics). These are anonymised and used only to improve our services.
- Marketing cookies — used to deliver relevant advertisements and track campaign effectiveness. These are only set with your consent.
You can control cookie settings through your browser settings at any time. Disabling certain cookies may affect the functionality of our website.
Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal information:
- Right to access — request a copy of the personal information we hold about you.
- Right to correction — request that we correct any inaccurate or incomplete information.
- Right to deletion — request that we delete your personal information, subject to certain legal exceptions.
- Right to opt out — unsubscribe from marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly.
- Right to data portability — request a copy of your data in a structured, commonly used format.
- Right to object — object to the processing of your data for direct marketing purposes.
To exercise any of these rights, please contact us at hello@nexodigitalsolutions.com. We will respond to all requests within 30 days.
Third-Party Services
Our website and services may contain links to third-party websites, and we use third-party tools to operate our business. These third parties have their own privacy policies which we encourage you to review.
Third-party services we may use include, but are not limited to: Google Analytics, payment processors, email marketing platforms, CRM systems, scheduling tools, and social media platforms. We are not responsible for the privacy practices of these third parties.
Children's Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete that information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page.
- Notify you by email if you are an existing client.
- Post a notice on our website where appropriate.
Your continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us: